This week Dialpad announced the evolution of its "TrueCaaS" strategy, using the phrase "AI-Powered Customer Intelligence." The company had been using TrueCaaS to describe its single cloud software stack that can deliver Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). One of the primary benefits of a converged platform is having a single data lake with which to perform analytics to make business decisions. Most communications vendors offer UCaaS or CCaaS and then partner for the other capability. Dialpad is one of the few that has built a single, cloud native stack to deliver both.

Thank you for joining us on "The cloud hub: From cloud chaos to clarity." Contact centers hold significant value for businesses, but they often have to deal with a disengaged workforce and unsatisfied customers. New AI systems can help contact centers become future-ready with a smarter workforce, happier customers, and stronger finances.

Interested in how artificial intelligence (AI) might impact your contact center?The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let's separate fact from fiction.